Terms of service

Last updated: May 28, 2026

Welcome to Pawtrait. By accessing or using trypawtrait.com (the "Site"), you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms
By using the Site, you confirm that you are at least 18 years old and legally capable of entering into a binding contract. If you are using the Site on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

2. Products and Pricing
All products listed on the Site are subject to availability. We reserve the right to limit quantities, discontinue products, or correct pricing or descriptions at any time without prior notice. Prices are listed in US Dollars (USD) and do not include applicable sales tax, which is calculated at checkout based on your shipping address.

3. Orders and Payment
By placing an order, you agree to provide accurate, current, and complete information. We accept major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, Shop Pay, and PayPal. All payments are processed securely through Shopify Payments and third-party processors.

We reserve the right to refuse or cancel any order for any reason, including suspected fraud, inventory issues, or pricing errors.

4. Shipping and Delivery
Please refer to our Shipping Policy for details on shipping times, costs, and procedures.

5. Returns and Refunds
Please refer to our Refund Policy for our 90-day money-back guarantee terms.

6. Intellectual Property
All content on the Site — including text, graphics, logos, images, product photography, and code — is the property of Pawtrait or its licensors and is protected by United States and international copyright laws. You may not reproduce, distribute, or use any Site content without our express written permission.

7. User Conduct
You agree not to use the Site to:
• Violate any applicable laws or regulations
• Infringe on the rights of others
• Submit false or misleading information
• Transmit malicious software or attempt to gain unauthorized access to the Site
• Engage in any activity that could harm the Site, our customers, or our business

8. Disclaimers
The Site and our products are provided on an "as is" and "as available" basis. We make no warranties — express or implied — regarding the Site's operation, accuracy, or fitness for any particular purpose, except as required by US law.

9. Limitation of Liability
To the maximum extent permitted by US law, Pawtrait shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or our products. Our total liability for any claim shall not exceed the amount you paid for the product(s) in question.

10. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

11. Changes to These Terms
We may update these Terms of Service from time to time. Changes take effect immediately upon posting. Continued use of the Site after changes means you accept the updated terms.

12. Governing Law
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles. Any disputes shall be resolved in the state or federal courts located in Delaware.

13. Contact Us
For questions regarding these Terms, email care@trypawtrait.com.